Delivery & Returns
Shipping & Delivery:
♡Our designs are applied by hand and fired for 24 hours in our kiln. Due to the handmade element of our work we endeavour to get orders dispatched minimum 10 working days (Monday – Friday) from the date you place your order.
♡We offer a choice of shipping methods - Standard Post or Tracked Delivery Ireland
♡An Post will deliver your package. If there is no one home to accept the package An Post will leave a "Sorry we missed you” notice which will let you know how you can collect your packet.
You have 4 days to collect your parcel. If you do not collect your parcel it will be returned to us and we will refund the order less cost of shipping
You can also arrange a free redelivery of the item online at https://managingmail.anpost.ie/redelivery/ to the same or an alternative address. Re-deliveries take approximately 2 working days.
Delivery charges vary by country and item.
♡For ROI orders, delivery starts from €4.95 for one mug.
♡Tracked Delivery: €6.50 (Recommended)
♡Delivery cost for two or more mugs will cost €6.50.
♡Northern Ireland Delivery costs €7.50 for single mugs. Two or more mugs are shipped tracked delivery service for €9.50
♡United kingdom delivery costs €7.50 for single mugs. Two or more mugs are shipped tracked delivery service for €9.50
♡International delivery costs €6.50. This is an untracked service and we take no responsibility for lost or delayed shipments using this service
We use An Post for all deliveries. Tracked deliveries can sometimes take a while to be updated on An Post website
Errors with deliveries
If we receive an order back to us as 'Undeliverable' due to 'Insufficient address details' where we have input the address on the postal label exactly as we received it from the customer, re shipping costs will then be the responsibility of the customer.
♡ If for any reason you do not fall in LOVE with your Mug, you may exchange/refund within 7 days of receipt.
♡Customers are responsible for return / exchange shipping charges for all returns.
♡If a refund if agreed the refund will be carried out by us within 30 days of agreeing the return in writing.